While making a reservation for the Plopsa Hotel, you have the possibility to add a cancellation option for an amount of €5.00 per person. It is not possible to add the Plopsa cancellation option to your reservation after it has been made.
In this way, your cancellation is completely free if a valid and substantiated reason is being given.
I have opted for the Plopsa cancellation option and want to cancel
In this case you can cancel free of charge if you can provide an official document with the reason for cancellation within 14 days after cancellation. The following events are eligible for this:
When you have to interrupt your stay at the Plopsa Hotel for one of these valid reasons, the non-recoverable part of the paid sum will be reimbursed in proportion to the number of nights not taken, to be calculated from the day of the premature return.
In both cases, a registered letter must be sent within 14 days to the Plopsa Hotel, De Pannelaan 68, 8660 De Panne, Belgium. Please mention your reservation number and name (or a copy of your confirmation e-mail) and an official document to prove one of the above reasons.
In the event of a no-show (or no notification), we will charge 100% of the sum as a cancellation fee.
I have not opted for Plopsa's cancellation option and want to cancel
If you have not chosen to add the cancellation option from Plopsa when making your reservation, unfortunately it is not possible to cancel your reservation. It is not possible to add the Plopsa cancellation option to your reservation after it has been made.
Please note that the above conditions do not apply to group arrangements and B2B prices. In this case, the cancellation conditions can be found on the offer and/or order forms.